Messaging

For your residents, members, and guests, messaging is the fastest and most familiar way to reach you. It’s where your customers connect with you to request, schedule, update, and confirm their needs. The challenge for operators isn’t just replying quickly—it’s keeping every interaction in context, ensuring it reaches the right team, and maintaining a consistent brand experience. In environments where service quality and responsiveness define reputation, messaging becomes a core operational channel, not just a convenience.

Centro Messaging delivers media-rich, on-brand, and consistent communication between your customers and teams. Each message is tied directly to the relevant booking, request, or object, giving staff instant context. Department routing ensures nothing is missed, while built-in prompts guide both staff and customers toward your business objectives. Custom data fields personalise replies, maintain consistency, and—with full integration through our plugin and automation framework—connect seamlessly to your wider operations.

Through the Centro platform, messaging transforms into a fully integrated channel. Staff see requests in context, automated prompts guide interactions, and customers receive consistent, personalised updates. Everything links to bookings, resources, and operations, keeping communications efficient, reliable, and aligned with your brand.